Repair support
Get up to 50% of your repair cost back.
Up to € 40 per repair. Maximum € 120 and 3 claims in any 12 months.
You pay the full repair bill first. After approval and completion, we transfer the reimbursement to the bank account saved in your Kleerdrobe account.
Coming soon — this is a preview of the claim journey. Claims and reimbursements are not live yet.
Only when you opened the retailer from Kleerdrobe before checkout and the retailer confirmed the purchase; up to €40 per repair, on items from €50, after 90 days and once per item. Repairers in Amsterdam, Rotterdam, Utrecht and The Hague. If you return an item, repair support for it lapses.
How it works
Choose an eligible purchase
Open My Wardrobe and select an item you bought after opening the retailer from Kleerdrobe.
Submit your claim
Tell us what broke, add photos and choose one of our partner repairers.
Receive your reimbursement
You pay the full repair bill. After approval and completion, we transfer up to 50% to your bank account.
The essentials
- You opened the retailer from Kleerdrobe before checkout, and the retailer confirmed the purchase.
- The item is in My Wardrobe, cost at least € 50 and has been yours for 90 days to 5 years.
- One repair per item, with a partner repairer in a supported city.
Read all conditions, locations and return rules
- The item cost at least € 50
- Below € 50 we do not take part. Arranging a repair costs us more than the contribution is worth, and these are also the garments where repair returns the least.
- You have owned it at least 90 days
- The clock starts the day the retailer confirms your purchase, not the day you order. That is usually a few weeks later, because it is also the moment the return window closes.
- Up to 5 years after purchase
- After that it stops. Years of wear is not something we contributed to.
- Get up to 50% back, capped at € 40
- Your reimbursement is 50% of the repair cost, capped at € 40 per repair. If the repair costs € 55, you receive € 27.50. If it costs € 300, you receive € 40.
- From a quote of € 15
- Below that amount the administration costs more than the contribution.
- € 120 and 3 claims a year
- Per person, over the twelve months before your claim — not per calendar year. A claim from last June still counts this May and no longer counts next July. Your wardrobe shows exactly how much room you have left and the date more becomes available.
- Once per garment
- You can use repair support once per item. A second zip in the same jacket is yours to pay for.
- Repairs, not alterations
- A broken zip, a loose seam, a hole, a torn lining, a button that came off: that is a repair. Shortening trousers or taking in a jacket is alteration, and repair support does not cover it.
- A repairer from our list
- When you claim, you choose a repairer who works with us. A repairer outside our list is not eligible for reimbursement.
- Proof of the completed repair
- The repair must have a valid invoice from the partner repairer. You pay the full invoice before we transfer the reimbursement.
- A quote is valid for 30 days
- If it takes longer, ask the repairer for a new quote and your claim simply continues.
- No deadline after the damage
- You do not have to claim within so many days of the tear. When something broke cannot be verified, so we do not ask.
- Paid to your bank account
- After approval and completion, we transfer the reimbursement to the bank account in your Kleerdrobe account.
Where we have repairers
Amsterdam, Rotterdam, Utrecht and The Hague. In each of those cities we have eight to twelve repairers we have spoken to and vetted.
If you live elsewhere you cannot claim repair support yet. We would rather say so here than show you an empty list. Search and your wardrobe work everywhere.
If you send something back
Repair support applies only to clothes you kept. For as long as the retailer has not confirmed your purchase, the return window is still open and the 90-day clock has not started.
If you return an item after claiming repair support, the claim lapses. If the reimbursement has already been paid to you, we will contact you.
You pay the full repair bill. After approval and completion, we transfer the reimbursement to the bank account saved in your Kleerdrobe account.